Why is my Pass number not being accepted?

There are several reasons why you may be struggling to add your pass. You may have entered your Pass number incorrectly, so please re-enter your number and try again. Your Pass may have expired and be outside of the validity period.

Why can I not make a booking in the Portal?

There are several reasons why you may be struggling to pre-book your tickets. In this instance you will see an error box. You may be attempting to book a date or time for which your Pass type isn’t valid (i.e., if you’re a Discovery Passholder and have tried to book a weekend ticket) - if this is the case and you would like to visit on this date, please purchase an Exclusion Day ticket using the links above You may have exceeded the number of pre-books which you are allowed Your Pass may have expired and be outside of the validity period

Passholder Pre-book

Q: Where can I access the Portal from?

The Pre-book Portal is located here .

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With our new hub, your next magical adventure is just a few taps away! Designed with your feedback in mind, features include:

Your own personal account, so no need to enter your full details every time!
Ability to manage adventures for friends and family
Booking wallet, to easily view all your upcoming trips in one place
Ability to amend or cancel bookings with just a few taps!

Visit the Portal

Please use the email address which is linked to your pass.
You don’t need to create an account for every Passholder in your group – you can create one and add additional passes.
The old pre-booking system will still work for now. Please amend any existing bookings in the old portal as they will not show in the new Pre-book Hub.

Create your account

Create your Passholder account

Click the link above to create your Passholder account. Follow the steps and verify your identity by email.

Add your pass(es)

Once you’re in, click ‘add pass’ to get started. You’ll need to register your pass ID and verify this by email. You can then add additional passes.

Create a booking

To create a new booking click 'book a new trip'. You can then choose your guests and a date & time for your adventure.

View your upcoming trips

All your upcoming trips can be found on Manage Trips, where you can also view your tickets.

Enjoy your day out!

You're now ready to have an awesome day out with your family and friends!

The Pre-book Portal is located here.

There are several reasons why you may be struggling to add your pass.

You may have entered your Pass number incorrectly, so please re-enter your number and try again.
Your Pass may have expired and be outside of the validity period.

There are several reasons why you may be struggling to pre-book your tickets. In this instance you will see an error box.

You may be attempting to book a date or time for which your Pass type isn’t valid (i.e., if you’re a Discovery Passholder and have tried to book a weekend ticket) - if this is the case and you would like to visit on this date, please purchase an Exclusion Day ticket using the links above
You may have exceeded the number of pre-books which you are allowed
Your Pass may have expired and be outside of the validity period

Adding a Carer's Pass is simple! You just add in the Pass details the same way you would a paid for Annual Pass.

When you log into the portal you will need to send a code to your chosen mobile number (used to register). The text will come from ‘MSVerify’. If you do not receive a text message, please check that you entered your mobile phone number correctly when you registered. You can also try re-sending a log in code. If your mobile phone number is correct, you have signal, and you have also attempted to resend a code, then please get in touch with our help centre at info@Merlinannualpass.co.uk, or by using our live chat feature on the website.

Currently you’re unable to change your phone number on the portal, however we are working on this! As a precaution the old booking system will stay in place in the meantime so you can still prebook the old way if you’re unable to log into the Pre-book Portal.

Please use the normal link in the Merlin Annual Pass Perks Hub to book friends and family tickets, as this cannot be done through the Pre-book Portal.

Please make sure you check if your Pass is valid before making any booking in the Pre-book Portal. It’s your responsibility to ensure your Pass is valid, and you face the risk of being turned away if your Pass is not valid at the attraction.

Please use the links below if you're having trouble registering for the new Portal. These links will be removed in the near future, so if you are having issues please contact the Annual Pass help centre at info@Merlinannualpass.co.uk, or by using the live chat feature on the Merlin Annual Pass website.

Book Your Next Adventure Now

Passholders may now have one FREE booking per activity at any one time (eg x1 Archery, x1 Shooting, x1 Climb and x1 High Ropes)
Passholders may only hold one booking for each activity at any given time.
A set number of Passholder tickets per activity and per Pass type are allocated each day the attraction is open. Once these Passholder tickets are booked, no more will be available to book.
Please be sure to select the pass type that corresponds with the pass you currently have, eg. if you are a Gold Passholder please choose the Gold option
If you are a Monthly Membership Passholder, please head to the payment portal to ensure your payments are up to date. If your payments are not up to date this may prevent you from being able to book
Please note that only groups using the same pass type may book together, different passes must book separately eg. if you have a Premium Pass but your friend has a Standard Pass you will need to book these separately
Passholders may also book up to 50% off additional activities (from iFLY, Cage Snorkel or Shark Dive).
You will be shown FREE and discounted activity choices upon selecting your pass pre-book type. You do not need to book a FREE activity to access the additional discounted tickets.
You will be required to present your Merlin Annual Pass at the attraction for both FREE and discounted tickets.
Remember, each Passholder must have their own pre-book ticket to access each activity.