Find answers in our FAQs summary

If you have any questions, you'll be able to find answers quickly and easily in our FAQs. If you have a question that's more specific, please don't hesitate to get in touch with our team here 

Contact us

Help Centre 
We know that you may have some questions before or after visiting us so we’ve developed our Help Centre. Simply click here to find the answer to your question


Live Chat
You'll see this option appear in the bottom right corner when we have advisers available to chat. Generally this is available Monday - Friday between 10am – 5pm and weekends 10am to 3pm.


Drop us a Line
If you need to send us an email or ask a question, you can use our Guest Contact Form here.


If you need to reach out to us by phone, you can call us on 0121 725 2616.  

Our lines are open Monday - Friday 10am to 5pm, and weekends 10am to 3pm.  Please note we cannot sell tickets on this number. Your call may be recorded for training and quality purposes.

Calls are at a local rate, and there's no increase if calling from a mobile. 


Have a question about photographs or videos? Contact our team here.