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Covid-19 FAQs

Reopening FAQs

The Bear Grylls Adventure is thrilled to confirm our outdoor High Ropes experience only re-opened from the 14th April 2021.

The remainder of our activities - including our Assault Course - will reopen from the 20th May 2021.

Our High Ropes activity is our only outdoor activity, and therefore is able to reopen from 14th April 2021 as per government guidance. 

The remainder of our activities are indoors, and therefore are unable to reopen to the public until 20th May 2021, when government restrictions lift on indoor hospitality.

Our reopening is in line with the latest Government guidance set out in Step 2 and Step 3.

We’ve been in contact with the Government and relevant local authorities. and our phased reopening plans are in accordance with recent updates from the Government in response to the COVID-19 Coronavirus.

The health and safety of our guests and staff is always our number one priority. We will continue with our additional hygiene and safety measures which you’ll see throughout your visit, and which were successfully introduced and used throughout 2020.  

We will reopen under limited capacity, and will continue to review all of these measures on a daily basis.

Guests will be able to grab light refreshments from our take away café and explore the range of merchandise available in our gift shop. Our toilets and lockers will also be available for those visiting to take part in High Ropes before the 20th May. 

If you have booked a ticket to visit The Bear Grylls Adventure during a time your activity is not available, your ticket will be able to be rebooked for another visit date of your choice.

Please contact our Guest Services team at info@beargryllsadventure.com to rebook your visit. We expect our Guest Services team to be very busy at this time, so thank you in advance for your patience

Please note that due to social distancing measures, our capacities have been reduced, meaning tickets may sell out on select dates.

If your voucher is from a third party partner such as Virgin Experience Days or Buy A Gift, please follow the instructions given by your voucher provider on their site. 

Frequently Asked Questions: Keeping You Safe

  • Social distancing is being applied across all areas of the attraction with modified group sizes and frequencies for each activity
  • Face masks and coverings are compulsory for all guests over the age of 11
  • Staff health screening is taking place on site on arrival with a contactless temperature checker
  • Enhanced hand sanitiser stations requirements have been positioned across the attraction in key locations
  • Enhanced cleaning regimes in all common areas and for all shared equipment
  • Use of hygiene screens at all desks and till areas
  • Guest-facing staff are equipped with PPE during guest interactions
  • Guests are encouraged to use contactless payment whilst in the attraction

It is compulsory for all guests over the age of 11 to wear a face covering when visiting us. Any guests over the age of 11* without a valid exemption will not be permitted to enter any indoor area without a mask**. All face masks and coverings must be suitably secured to the person. Suitable face masks will be available for purchase at the attraction. 

This advice is in line with updated UK Government regulations across England, as of 8th August 2020.

*Children under 11, people with certain health conditions and people with a disability are exempt. 

** Guests who do not wish to wear a mask will be refused entry into the attraction buildings. In our cafe area, guests will be allowed to remove their masks to consume food and beverages when seated.

At The Bear Grylls Adventure, we have reviewed every part of our operations and have implemented an extensive range of safety measures to ensure we adhere to government and local authority guidelines to create a safe experience for all guests and staff, and this includes our activities.

Visitors may notice spatial separation markings and other similar operating adjustments around the attraction, including floor markings at our queue lines to ensure our activities adhere to the social distancing measures recommended by local governments and health authorities. On the activities, there will be reduced capacity and batching to maintain social distancing that can include grouping within household units.

Our staff will also be encouraged to observe social distancing where practical and we will be providing additional Personal Protective Equipment (PPE) and clothing for our guest facing staff which will include activity guides where appropriate.

As part of our enhanced cleaning protocols, activity equipment will be cleaned after each user to ensure it is hygienically ready for the next person, and hand sanitiser will be available to guests throughout the attraction.

We ask all those who visit our attraction to observe closely our strict guidelines on maintaining a safe distance between each other and to maintain good hygiene practices including utilising the hand sanitiser located around the attraction. If they or any family member displays any symptoms of COVID-19, we ask that they postpone their visit.

We would like to reassure everyone that we are taking the necessary measures to provide a safe and hygienic environment. The health and safety of our people is an absolute priority and we will always act to safeguard the well being of our employees and guests wherever possible.

We have implemented an extensive range of safety measures, designed to ensure a happy, safe and healthy experience for all guests and staff.

We understand that due to unforeseen circumstances or if you have developed symptoms of Covid-19 you may require to change the date/time of your visit to our attraction. Please email us at info@beargryllsadventure.com

We understand that due to unforeseen circumstances or if you have developed symptoms of Covid-19 you may require to change the date/time of your visit to our attraction. Please email us at info@beargryllsadventure.com

Please be assured that we would work in close co-operation with the local health authority to support any direct enquiries to them and will always act immediately upon their advice.

We have contingency plans in place in the event that an employee or a guest becomes ill, including an identified quarantine area, tracking as to where they had been and who they had come into contact with, and would instigate a deep clean of affected areas.

We are carrying out daily temperature checks, along with additional hygiene measures, including introducing a large number of hand sanitiser dispensers and additional deep cleaning measures. We have introduced new Personal Protective Equipment (PPE) requirements for a range of activities that our employees routinely perform. These include face masks, disposable gloves, eye protection and hand sanitiser.  The use of such equipment and clothing by our employees is to protect our guests and our staff. All employees have participated in Covid-19 specific training programmes prior to returning to work, instructing them how to stay safe as well as how to keep our guests safe.

The safety and well being of our guests and staff is our priority and we will continue to monitor the situation at our attraction closely, taking all necessary precautions.

We are a card only site at this current time, and are unable to accept cash payments

At our attraction, we are required by the UK Government to hold and potentially share basic information about our visitors as part of contact tracing schemes including NHS Test Trace.

This information will only be shared where necessary to help stop the spread of COVID-19 and support public health efforts. It also helps our attractions protect the health and safety of both staff and guests. Visitors have the right to object to their data being shared as part of contact tracing schemes by contacting Merlin’s data protection team at the following address data.protection@merlinentertainments.biz